3 Panties @ 299 At Girlsramp.com, we want you to be completely satisfied with your purchase. This Order Refund, Cancel, and Exchange Policy outlines the terms and conditions regarding refunds, order cancellations, and exchanges for products purchased through our online store.
1. Refund Policy:
- If you are not satisfied with your purchase, you may request a refund within [number] days of receiving your order. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
- To initiate a refund, please contact our customer service team at [contact email address] with your order details and reason for the refund request. Upon approval, instructions for returning the item will be provided.
- Once we receive the returned item and verify its condition, we will process the refund to the original form of payment. Please allow 3 business days for the refund to be reflected in your account.
2. Order Cancellation Policy:
- You may cancel your order within 12 hours of placing it, provided that the order has not already been processed or shipped. To cancel your order, please contact our customer service team at [contact email address] with your order details.
- If your order has already been processed or shipped, it cannot be canceled. In such cases, you may refer to our Refund Policy for instructions on returning the item for a refund.
3. Exchange Policy:
- We offer exchanges for items that are defective, damaged, or incorrect upon receipt. To request an exchange, please contact our customer service team at [email protected] within 2 days of receiving your order.
- Exchanges are subject to availability. If the requested item is not available, a refund or store credit may be offered as an alternative.
- To be eligible for an exchange, the item must be unused, in its original condition, and in the original packaging. Instructions for returning the item will be provided upon approval of the exchange request.
4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping method and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Exceptions:
- Certain items may be ineligible for refunds, cancellations, or exchanges due to hygiene reasons or other restrictions. These items will be clearly indicated on the product page.
If you have any questions or concerns regarding our Order Refund, Cancel, and Exchange Policy, please contact us at [email protected].
Last Updated: 20-Feb-2024