Effective Date: 31-July-2024
Thank you for shopping at GirlsRamp. We strive to ensure that you are completely satisfied with your purchase. However, if you need to cancel an order or request a refund, please review our policy below.
Order Cancellation
Timeframe for Cancellation
You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer service team at contact@girlsramp.com.
How to Cancel
To initiate a cancellation, provide your order number and the reason for cancellation. If your order has already been processed or shipped, we may not be able to cancel it.
Refund Policy
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The item must be in its original condition, unused, and in the original packaging.
- You must request a refund within 30 days of receiving the item.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Personalized or custom items
- Final sale items
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at contact@girlsramp.com.
- Provide your order number and details about the item you wish to return.
- Follow the instructions provided for returning the item.
Processing Refunds
Once we receive the returned item, we will inspect it and notify you of the refund status. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong item sent).
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us at:
KannsSky Enterprises
67, Street-1, Sadatpur Extension, North East Delhi - 110094
Email: info@girlsramp.com
Phone: +91-8851579146
Thank you for choosing GirlsRamp! We appreciate your understanding and support.